Recently US President Mr. Barack Obama threatened the BPO industry that he would cancel all the tax rebates to those companies operating their processes in India. Although this applies to Captive BPOs and not third party BPOs, many major companies like GE Money, Citibank, Bank of Americas Continuum Solutions will displace many or all of their workforce in India. I believe one solution for this could be in a hybrid of 3rd party BPO and captive BPO.
For example, Take two companies like GE Money and BACS work as virtual 3rd party BPOs and process each other's work, they can run their business in India and also get done with cost savings. The two companies must consult each other and have Mutual understanding and agreement based upon the work, quality and costs.
This is just my idea, don't know if it is feasible.....
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